Medication reminders not showing up?

Not receiving med reminders or refill reminders? Is your device not notifying you on time?

Follow the steps below for your specific device:


Android

Step 1: Confirm that your notification settings are all turned ON for the Walmart Wellness app

  • Check your device settings and check if Walmart Wellness app notifications are being blocked.
  • Check your app settings to see if your reminders are active.
  • Check the reminders set for the right time

Step 2: Confirm that Walmart Wellness app is monitored by your system battery management.

  • General: Open your settings and check your battery management and make sure that the app is not being put to sleep.
  • Samsung: Settings -> Device Management -> Battery -> Unmonitored App: Add the app to the unmonitored apps list.
  • LG: Settings -> Battery -> Battery Saving Exclusions: Add the app to the exclusion list.
  • Motorola: Settings -> Battery -> Swipe up to see apps affected -> choose Walmart Wellness app -> Manage battery usage -> Make sure the Walmart Wellness app is unrestricted.
  • ZTE: Settings -> Energy management -> Energy management for applications -> app protection list -> allow screen-lock cleaning: Add Walmart Wellness app to the list.
  • Xioami/Pocophone: Settings -> Battery & performance -> Choose apps -> Walmart Wellness app: Set no restrictions.

Step 3: Confirm that your device has a reliable connection. (WiFi is recommended).

Step 4: Confirm that the Walmart Wellness app has background data turned ON.

  • Open your device Settings -> Apps -> Walmart Wellness app -> Data (Mobile data) -> Allow background data usage/ Allow app while Data saver is on

This will make sure the app syncs properly, any changes made to your reminders are saved and prevents your notifications from being blocked or delayed.

Still have issues after trying the above? Check your device for "Cleaner Apps":

  • Cleaner apps like Super Cleaner, Clean Master, 360 Security, CM security, Fast Booster, or Norton Clean can affect your reminders when they try to remove or optimized "unwanted" background apps.
  • Turn OFF any of the above apps or have them exclude Walmart Wellness app from their optimization. The settings in these apps vary greatly and can cause issues with the Walmart Wellness app reminders. 


iOS

You can set your IOS notifications to always go through. This will allow the app to ignore do not disturb. Click here to learn how.

If your notifications are still not showing up, follow the instructions below.

Step 1: Confirm that your notification settings are all turned ON for Walmart Wellness app. 

  • Open your device Settings -> Notifications -> Walmart Wellness app -> Check if the Walmart Wellness app notifications are being blocked.
  • Check your app settings to see if your reminders are active.
  • Confirm that the reminders are set for the right time (AM/PM).

Step 2: Confirm that your device's Do Not Disturb setting OFF.

  • Open your device Settings -> Do Not Disturb -> Make sure the slider is off (to the left).

Step 3: Confirm that Walmart Wellness app can refresh in the background and can sync properly.

  • Open your device Settings -> General -> Background App Refresh -> Make sure Walmart Wellness app slider is on (to the right).

Step 4: Confirm that you do not force close the app.

Still have issues after trying the above? Check the other apps on your device to confirm if notifications are sending properly.

  • If you have recently updated your iOS software, certain notifications can become unreliable. Contact Apple Support for help and let them know which recent iOS update is affecting your notifications.