Wellness App Data Export FAQ & Help Guide

Which Wellness app features are available in the Walmart app? 

• Manage, track and order Walmart Pharmacy prescription refills. 
• Access information about our Pharmacy services and other Health & Wellness offerings.
  (We’re working on adding more Health & Wellness features to improve the experience in the future.)

How do I delete my Wellness app data?

We are required to retain Health & Wellness-related customer data for 6 years, so we are unable to delete account data by request. We can provide a copy of your data by request. Please visit this site, complete the appropriate form and return the completed form to your local Walmart or Sam's Club Pharmacy, Vision Center/Optical location or mail the form to the address provided.

Pharmacy Customer and Prescription Orders

Data Export (Download Wellness App Data)

The last day to download Wellness app data online was January 31, 2024. 

To request a formal copy of your Wellness app data, follow the instructions in this article below "REQUEST TO ACCESS DATA".

What is a .ZIP file, and what kind of information is included?

A .ZIP file contains one or more files in a single folder which has been compressed to take up less space. The .ZIP file with your Walmart Wellness app data will include all relevant account and individual profile data—including medication lists, health tracking data, and journal entries. Here are examples of what may be included in your zip file:

How do I access my ZIP file on my phone or tablet?

If you download your data on a mobile device, check your device’s default application for managing files:

iPhone or iPad: Open the blue Files app and search for your Walmart Wellness app data.  

• This article provides guidance on how to access your files on an iOS device. 
• If you’re having issues opening the zip file, this article provides additional guidance.

Android: Open the default file explorer usually called  Files or  My files (look for the paper file folder icon).

• This article provides guidance on how to access your files on an Android device. 
• If you’re having issues opening the zip file, this article provides additional guidance.

Can I transfer downloaded data from my phone to a computer?

The easiest way to save your data onto a computer is to access the link sent via email on your desktop, or clicking this link directly on a computer after you have requested a data export in the app (note: requesting the export in the app is required before a data file will be available online.)After accessing the site, you can download your data directly to the location where you would like to store it.

If you download your data on a mobile device, you can transfer it to your computer by sending an email to yourself using your preferred email application on your phone. Here’s how:

• Open your email app.
• Compose an email to yourself, and attach your data file(s). 
• Open the email on a computer and download the attachment. 

If your file size is too large to email, upload the file to a cloud storage service like Google Drive, Dropbox, or iCloud and access it from your computer.

For more information on how to transfer files from your phone or tablet to a computer, visit this link for iOS devices, and this link for Android devices. 

Data Export Download Troubleshooting 

I tried to download my data but my export file is not available. 

If you did not request your data export in the Wellness app before it retired on January 31, 2023, follow How to download my Wellness app data export at the top of this article to save a copy of your data export now. 

What if the data from one or more of my profiles is not in my data export?

The data contained in your export will be based on the sharing permissions as of 1/31/2023. If you did not have access to a profile that was previously shared with you by another account on that date, the data in the shared profile will not be included in your export. 

As of 1/31/23, all exports are now final, and no additional changes can be made to sharing permissions for profiles.

My information, or the information of someone I care for, is saved to someone else's account. How can I download my data?

As of 1/31/23, all exports are now final, and no additional changes can be made to sharing permissions for profiles. 

For privacy and security reasons, if you would like to access your data, but do not have sharing permission granted from the original account owner, you will need to complete the Request to Access Records form and submit your request in writing. 

To fulfill your request and adequately protect personal health information, four pieces of personal data (e.g., name, date of birth, address, email address, phone number) must be confirmed on both the Request to Access Records form and listed on the Walmart Wellness app account Profile you wish to access. 

How do I stop sharing a profile that I don't want others to access?

We are now unable to fulfill these requests as of 1/31/23. On this date, we created historical exports for all users leveraging the sharing permissions in force on that date, and we cannot retroactively remove (or add) data from these files. 

CareZone Customer Troubleshooting

I’m a CareZone user that never migrated to the Wellness app. Can I still access my data?

We are no longer able to provide access to CareZone data. Connecting your CareZone data to an active Walmart Wellness account was required before January 31, 2023 to generate a data export. We are no longer able to create new Walmart Wellness accounts or link Walmart Wellness accounts to CareZone accounts because the Wellness app is decommissioned. The last day to create a Walmart Wellness account was January 30, 2023. Any CareZone accounts not migrated have been deactivated and your personal data removed from our servers. We apologize for any inconvenience. 

Sign-in / Account Access Troubleshooting

I forgot or need to reset my password:

Request password reset here: Reset Walmart Password or PIN

If you do not receive a password reset email within a few minutes of your request:

1. Check your Spam and Trash folders.
2. Add "donotreply@walmart.com" to your email safe list.
3. Send another password reset request. 

If you still need help, call Customer Care at 1-800-WALMART (1-800-925-6278), press 1 for “Walmart.com Order, Online Pickup or Delivery Order” and then say “Pharmacy.”

How do I import my data into another app?

Here are a few options to import your health tracking data into other apps:

• Computer: You can import health tracking data in the CSV file into Microsoft Excel or Google Sheets. Double click on the CSV file (which you can most likely find in the downloads folder) and your computer will open your default spreadsheet application with the data. 
• iPhone and iPad: You can import your health tracking data in the CSV file into Apple Health using  Health CSV Importer app ($1.99 to install). 
• Android devices: You can import your data and view it in Google Sheets, Excel or a similar app. Follow the “How do I access my files on my phone or tablet?” instructions above to open your file. 

Still need help?

Call Customer Care at 1-800-WALMART (1-800-925-6278), press  1 for “Walmart.com Order, Online Pickup or Delivery Order” and then say “Pharmacy" after the voice prompt.