I see the error "Sorry, we cannot access a digital vaccine record". What should I do?

If you are signed in to your Walmart Pharmacy account and see this error message, the error may be caused by a sign-in issue, your internet browser cache, or a linking issue with your pharmacy account. 

Please try the troubleshooting steps below:

  1. Sign out of your Walmart.com account. 
  2. Open a new web browser in private or incognito mode on your desktop or mobile web browser.
    (Digital vaccine records not yet visible in the Walmart mobile app)
  3. Visit the Walmart Pharmacy Sign In page.
  4. Click Sign in.
  5. Enter your Walmart Pharmacy sign-in credentials.
  6. Click Sign In.
  7. Enter your 4-digit Walmart PIN (if prompted) and click Continue.  
  8. Click Account Information.
  9. Click Digital Vaccine Record (left menu bar).