I see the error "Sorry, we cannot access a digital vaccine record". What should I do?
If you are signed in to your Walmart Pharmacy account and see this error message, the error may be caused by a sign-in issue, your internet browser cache, or a linking issue with your pharmacy account.
Please try the troubleshooting steps below:
- Sign out of your Walmart.com account.
- Open a new web browser in private or incognito mode on your desktop or mobile web browser.
(Digital vaccine records not yet visible in the Walmart mobile app)
- Visit the Walmart Pharmacy Sign In page.
- Click Sign in.
- Enter your Walmart Pharmacy sign-in credentials.
- Click Sign In.
- Enter your 4-digit Walmart PIN (if prompted) and click Continue.
- Click Account Information.
- Click Digital Vaccine Record (left menu bar).