How to fix the error "Sorry, we cannot access a digital vaccine record"

If you see an error message when viewing your COVID-19 digital vaccine record, follow the steps below:

Step 1: Confirm that you meet the following requirements:

  • You received your COVID-19 immunization at a Walmart or Sam's Club location. 
  • Your account is verified and connected to your online pharmacy profile.

Step 2: Follow the steps below:

  1. Visit and sign out of your account. 
  2. Open a new web browser in private or incognito mode.
  3. Visit the Walmart Pharmacy Sign In page.
  4. Click Sign in.
  5. Enter your sign-in email. 
    (This should be the same email on file with your local pharmacy store.)
  6. Click Sign In.
  7. Enter your 4-digit Walmart PIN when prompted and click Continue.  
  8. Click Account Information.
  9. Click Digital Vaccine Record (left menu bar).

Still need help with a digital vaccine record? Contact us. 

If you received your COVID-19 vaccine at Walmart or Sam’s Club and are unable to access your digital vaccine record, please call (855) 758-1094 to speak with a customer care agent.

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