Digital Vaccine Record FAQ

How do I access a COVID-19 digital vaccine record for myself?

Follow the steps in this article: View, save, print a COVID-19 digital vaccine record


How do I access a digital vaccine record for a family member or dependent?

Currently, only the individual connected to the pharmacy services in a Walmart.com account will see their digital vaccine record. Each vaccinated individual will need to create their own Walmart.com account and connect to the online pharmacy services to access their digital vaccine record. 

  • If you have a Walmart.com account that is registered to you—but it supports another family member's online pharmacy profile—you will need to create a second account for yourself to access your digital vaccine record. Once your account is created follow the instructions in this article to access your digital vaccine record. 
  • Access for family members and dependents will be available in the future. We are also working to support additional features for dependents.

Do I have a digital vaccine record if I only received one dose of a two-dose vaccination?

Yes. Your digital vaccine record will include information about doses you have received from Walmart or Sam’s Club. If you are scheduled to receive a second dose, your digital vaccine record will be updated following your second immunization.


How do I share my digital vaccine record with other apps or services?

You can choose to share your digital vaccine record with any app or service that supports the SMART Health Card standard, including CLEAR, CommonPass and CommonHealth.To share your record, install your preferred supported app from the App Store or Google Play Store and follow the app developer’s instructions to connect your data. 


What info is included in a digital vaccine record?

The COVID-19 digital vaccine record is a secure digital version and backup copy of your paper CDC COVID-19 vaccination record card. Only the clinical data about your COVID-19 immunization is includedThe record also features a scannable QR code for easy access from a mobile device at any time. 


What info is not included in a digital vaccine record?

  • Your other vaccinations and immunizations are not included (flu, shingles, etc).
  • Your potential immunity is not included 

What is required to access a digital vaccine record?

  • You received a COVID-19 vaccination from a Walmart or Sam’s Club pharmacy or event
  • You are 18 years of age or up
  • You have connected your Walmart.com account to the online pharmacy services
  • You are located within the United States

Can I add the digital vaccine record QR code to Apple Wallet?

The digital vaccine record is not yet supported by Apple Wallet. However, the QR code can be added to other digital wallet apps including CommonPass and CommonHealth.


I was not vaccinated at Walmart or Sam’s Club. Do I have a digital vaccine record?

You will not have a digital vaccine record available through Walmart if you were vaccinated by another provider—even if you are an existing Walmart Pharmacy patient. Walmart does not have possession of vaccine records stored with other providers. Please contact the provider where you received your vaccination for more information on your vaccination card.You may also wish to check with the state or local health department where you were vaccinated to see if they offer independent digital vaccine record options.


Why do I see the error "Sorry, we cannot access a digital vaccine record"?

If you are signed in to your Walmart Pharmacy account on the web and see an error message when trying to view your COVID-19 digital vaccine record, there may be a linking issue with your online pharmacy account or website browser. 

COVID-19 digital vaccine records are currently accessible by signing in to your Walmart Pharmacy account on the web. Vaccine records are not available in the Walmart Wellness app or Walmart Shopping & Grocery app.

To troubleshoot the issue:

  1. Sign out of your Walmart.com account on the web.
  2. Open a new web browser in private or incognito mode on your desktop or mobile web browser.
  3. Visit the Walmart Pharmacy Sign In page.
  4. Click Sign in.
  5. Enter your Walmart Pharmacy registered email
  6. Click Sign In.
  7. Enter your 4-digit Walmart PIN (if prompted) and click Continue.  
  8. Click Account Information.
  9. Click Digital Vaccine Record (left menu bar).

Still need help with a digital vaccine record? Contact us. 

If you received your COVID-19 vaccine at Walmart or Sam’s Club and are unable to access your digital vaccine record, please call (855) 758-1094 to speak with a customer care agent.


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